Why I don't change banks

On the day the Reserve Bank delivers good news to home owners, my bank delivers quite the opposite.
My mortgage will increase from May 30, albeit only $3 a week.
I wonder if by the time that increase takes effect, I'll have another letter saying a decrease is about to take effect. I live in hope.
So why don't I change banks, I hear you ask?
Well, it's not that it's too difficult to change banks (well, it is a bit, but not impossible and easier than it used to be), it's just that it's too easy not to.
Inertia is a powerful force. So is kindness.
I had the same bank manager for 25 years, who I could call or email 24/7. Rod used to share a house with a friend of a friend and married another friend of that friend. And he is a nice guy, and now a lovely family man. Recently, because he was on leave and I needed help immediately, he pointed me in the direction of Brenda, who is equally obliging, and, in fact, going through a similar seismic shift in life circumstance to me. I fell in love.
Financial adviser, counsellor and member of the sisterhood rolled into one. We'd become besties, but that would be unprofessional.
Try as they will, call centre workers interracting with you as a customer reference number can't come close to that.